Privacy Policy

Shipping

Delivery Information

Delivery charge

A delivery charge of €7.95 in Ireland

A delivery charge of €11.20 in Europe 

A delivery charge of €16 in the rest of the world 

Standard Expected Delivery:
The majority of goods on our site will be delivered in 1-2 business days in Ireland. Europe is 3-5 working days and the rest of the world 5-7 working days.
Made to measure items will have longer lead times of 3 weeks . 

Accepting Delivery:
We deliver throughout Ireland, all deliveries must be signed for so please ensure someone is available, deliveries are between 9am and 5pm Monday – Friday (excluding bank holidays), we are unable to accommodate specific delivery times, however we will take into account opening times of our customers, once we have been advised of them, prior to delivery.

Delivery Shortages: On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note/packing slip, supplied by the carrier to ensure that the contents of your delivery correspond to the items mentioned on the delivery note/packing slip.  No responsibility can be accepted afterwards for short delivery if there is a discrepancy.  All shortages must be reported by email to C&M Designs within 24 hours.  Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.

Returning Goods

How do I return an item?
Please email C&M Designs If you are availing of the cooling off period please following the instructions below (What is the “Cooling Off” period?)
Please ensure that the item is in its original packaging, is unopened and in a re-saleable condition.  Damaged, faulty products and shortages need to be brought to our attention within 24 hours of receipt.

What is the “Cooling Off” period?
A “cooling off” period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not.  By law, this “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.

To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase.  Prior to returning the goods, please advise our returns team at C&M  Designs. To help us locate your details on our system please provide us with as much detail as possible including an order number or account number and telephone number. When sending back the goods, please include a written statement or note with the goods that you are returning, so we can identify where the goods have come from. It is not enough to just send the goods back.
All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. Please do not put packaging tape on retail packaging as this will make the product unsaleable. We generally advise to cover the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.

You will be responsible for the cost of returning the goods.  Once the goods have been received by C&M  Designs, inspected and deemed in a re-saleable condition, a refund for the goods will be issued excluding the original cost of delivery.

When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase.  All goods being returned must be in re-saleable condition including any retail packaging.  

My parcel/goods are damaged, what should I do?
Please call us on 045868541 0876846076 or email cmdesignsireland@gmail.com 

Delivery Shortages
On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier, to ensure that the contents of your delivery, corresponds to the items mentioned on the delivery note/packing slip.  No responsibility can be accepted afterwards for short delivery if there is a discrepancy.  All shortages must be reported by email to C&M  Designs within 24 hours of receipt of goods. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.